Shipping policy

We aim to deliver your jewelry safely and on time. Below you’ll find our shipping guidelines:

Processing Time

• All orders are processed within [1–3 business days] after payment is received.

• Custom or personalized pieces may take longer (you will be notified at checkout).

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and order size.

• Estimated delivery times:

  • Domestic (Australia): [3–5 business days]

  • International: [5–`10 business days] (may vary depending on customs and local postal services).

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking details.

Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or fees. These are the responsibility of the customer.

Damages & Lost Packages

• We are not responsible for delays caused by shipping carriers or customs.

• If your order arrives damaged, please contact us immediately with photos so we can assist you.

• Lost packages will be investigated with the carrier on your behalf.